Raw Glo Med Spa respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, book appointments, purchase products, communicate with us, or receive services from us.
By using our website or services, you agree to the practices described in this Privacy Policy.
Scope of This Policy
This Privacy Policy applies to information collected through:
- our website
- online booking and contact forms
- appointment requests
- email, phone, and text communications
- in-person consultations and services
- promotions, giveaways, events, and newsletters
- retail and gift card purchases
- other interactions with Raw Glo Med Spa
This Privacy Policy does not replace any separate medical privacy notice, consent form, or patient document that may apply to treatment-related information.
Information We Collect
We may use your information to:
- schedule, confirm, reschedule, and manage appointments
- provide consultations, treatments, products, and customer support
- communicate with you about services, updates, and follow-up care
- process payments and transactions
- maintain records related to services and purchases
- personalize your experience with our website or business
- send newsletters, promotions, or special offers where permitted
- improve our website, services, and client experience
- analyze website traffic and booking trends
- detect fraud, misuse, or unauthorized activity
- comply with legal, regulatory, insurance, safety, or recordkeeping obligations
- protect the rights, safety, and property of Raw Glo Med Spa, our clients, and our team
How We Share Information
We do not sell your personal information for cash. We may share information in the following situations:
Service Providers
We may share information with third-party vendors that help us operate our business, such as:
- website hosting providers
- booking software providers
- payment processors
- customer relationship management tools
- email and SMS platforms
- analytics providers
- IT and security providers
- legal, accounting, or insurance advisors
Treatment, Operations, and Administrative Needs
We may share necessary information internally or with licensed providers, staff members, or contractors involved in delivering services, maintaining records, or supporting operations.
Legal Compliance and Protection
We may disclose information when required to do so by law or when reasonably necessary to:
- comply with legal process
- respond to lawful requests
- enforce our policies
- investigate fraud or misuse
- protect health, safety, rights, or property
Business Transfers
If Raw Glo Med Spa is involved in a merger, acquisition, sale, restructuring, or transfer of assets, information may be transferred as part of that transaction.
With Your Direction or Consent
We may share information when you ask us to do so or when you have given consent.
Health Information and Medical Privacy
Some information collected by a med spa may relate to health, treatment suitability, or wellness services. If Raw Glo Med Spa is acting as a covered health care provider or otherwise handling protected health information subject to HIPAA, certain information may also be governed by a separate Notice of Privacy Practices. HHS states that HIPAA-covered providers must explain how medical information may be used and shared and describe patient privacy rights.
For that reason, this website Privacy Policy should be published alongside any separate HIPAA-related notice your practice uses.
Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to:
- keep the website functioning properly
- remember user preferences
- measure site traffic and user behavior
- improve website speed, performance, and content
- support advertising, retargeting, or campaign measurement where used
You may be able to control certain cookie settings through your browser or device preferences. Disabling cookies may affect how some parts of the website function. The FTC explains that these tools are commonly used to understand site usage and personalize content or ads.
Marketing Emails and Text Messages
If you provide your email address or phone number, we may send:
- appointment reminders
- follow-up messages
- service updates
- promotional emails
- marketing texts
- event announcements
- product launches or special offers
You can opt out of marketing emails by using the unsubscribe link in the message. You can opt out of marketing text messages by replying with the applicable stop instruction or by contacting us directly. Even if you opt out of marketing, we may still send operational messages related to appointments, purchases, or ongoing services.
Payment Information
Payments may be processed by third-party payment providers. Raw Glo Med Spa may not store your full payment card details on its own website or internal systems unless specifically stated. Payment processors may collect, use, and store payment information according to their own privacy and security practices.
Data Retention
We keep information for as long as reasonably necessary for business, operational, safety, legal, tax, accounting, insurance, and recordkeeping purposes. Retention periods may vary depending on the type of information, the services involved, and applicable law.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. The FTC advises businesses to understand what data they collect, limit access, and implement reasonable security measures appropriate to the sensitivity of the information.
No website, online platform, email transmission, or storage system can be guaranteed to be completely secure. For that reason, we cannot promise absolute security.
Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- request access to certain personal information
- request correction of inaccurate information
- request deletion of certain information
- opt out of certain marketing communications
- withdraw consent where processing is based on consent
- request information about how your data is used or shared
To make a privacy-related request, please contact us using the information listed below. We may need to verify your identity before responding.
Do Not Track and Browser Controls
Some browsers offer “Do Not Track” settings. Because there is not one universal standard for responding to those signals across all services and technologies, our website may not respond to all such signals in the same way.
Third-Party Links and Platforms
Our website may contain links to third-party websites, booking tools, payment pages, gift card systems, social media pages, or embedded content. We are not responsible for the privacy, security, or data practices of third parties. Their own policies will govern your interactions with those services.
Reviews, Testimonials, and User Content
If you submit a testimonial, review, comment, image, or other content to us, we may use that content for business and marketing purposes, subject to your permissions and applicable law. Please do not submit confidential or sensitive information in public review areas.
Children’s Privacy
Our website and services are not directed to children. We do not knowingly collect personal information from children through the website in a manner prohibited by applicable law. If you believe a child has submitted information to us improperly, please contact us so we can review and address it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
Phone: (262) 693-7255
Email: contact@rawglomedspa.com